We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Buyer | Real customer reviews | |
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M***a |
9 Apr 2019 06:43 Like it |
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E***. |
5 Apr 2019 01:04 Very good. Thank you. |
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O***a |
15 Feb 2019 18:50 Medium hats, but i will still put 5 stars, so as not to offend the store. just i already ordered these caps from another seller and they are different from these, they are more fluffy and wide were. and this seller has less fluff in the hat and the cap itself is not voluminous at all, in short it will be tight, small and can medium head. and i love that there would be volume. |
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Customer |
8 Feb 2019 09:23 I thought the hat would not come, but this is the problem of our mail! The cap came white, ideally sat down with a bend on my head, moderately fluffy, nothing climbs! I'm very glad that i ordered! Thank you store!!! By the way, the money was returned to me, because i opened a dispute |
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E***r |
8 Feb 2019 01:44 The cap is beautiful, the quality is good. Thank You |
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L***a |
5 Feb 2019 11:19 The hat is very warm and cool, i recommend |
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I***a |
31 Jan 2019 23:11 Cool hat, very warm! I wear it for 2 weeks and everything is fine, the head does not freeze! I took caps on pre-order 11.11 and she got me much cheaper. The cap fit me well, does not press anywhere. I ordered two caps for myself and my mother. We liked everything, thank you to the store :) i recommend! |
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N***a |
30 Jan 2019 20:39 Ordered 2 caps on black friday, 23.11. The parcel was not tracked. A few days before the end of the protection contacted the store-he offered to wait more. Caps never came. 25.01 opened a dispute, the money returned 29.01. |
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Customer |
30 Jan 2019 00:21 Excellent quality. Corresponds to the photo. |
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Y***y |
29 Jan 2019 11:59 The hat won on free, received on time. Many thanks to the store and the store for the gift double soft cap with rabbit down |
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Customer |
24 Jan 2019 22:17 Warm hat |
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Y***a |
19 Jan 2019 10:23 Delivery month, stretches, excellent, not pricked, soft |
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N***a |
19 Jan 2019 06:47 Pleasant in quality, while only measured. |
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F***e |
16 Jan 2019 11:02 Thank you very mutch! |
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